Analysis & Audits
The activities in this area allow our team to formulate a general analysis of the company through quality audits.
The purpose is to deliver to the customer a clear diagnosis of the state of health of the company or of its project.
• Mystery Shopper: Evaluation of the customer experience
• Analysis of the positioning on the market.
• Evaluative analysis of company’s official classification.
• Analysis web identity
• Analysis of financial and economic opportunities
• Analysis of internal and external communications
• Analysis identity
• Analysis of the improvement measures, operations optimization.
• Analysis of systems and technologies
Planning & Management
In this area we create winning recipes to deal with the various problems faced by our customers in the early stages of the planning and during the management of the company , with the aim to establish best management activities and performances .
- Market studies
- Feasibility studies
- Business Plans
- Pre-opening activities
- Opening’s planning
- Budgets and Revenue Management
- Costs control.
- Profitability and financial evaluation
- Creation of operational standards
- Creating operational manuals
- Creating operational procedures
Area Human Resources & Training
We believe that in the world of hospitality no business can grow and succeed over time neglecting the human factor.
Train the human resources and generate a strong corporate culture are the key success factors of the largest enterprises. In this section we deal with:
- Designing staff teams.
- Positioning profiles.
- Selection and recruitment of staff
- Assessment and mapping of individual skills.
- Creating staff’s database.
- Drafting job descriptions
- Creating incentive programs for staff
- Training focused on the hospitality industry.
- Support to elaborate Outsourcing contracts.
- Support accounting and payroll production.
- Safety training, first aid, HACCP.